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Be Curious: Question?, Question?, Question?
Curiosity might have killed the cat but it has also contributed to most of mankind's progress. Albert Einstein captures it well, "the important thing is not to stop questioning. Curiosity has its own reason for existing."
What can we learn about the use of questions in our organizations? It's part of our American culture to focus on taking quick and decisive action. But it is also one of our cultural weaknesses. We have a collective tendency to shoot first and aim second, which if you are an active hunter is not considered a very wise or effective strategy.
One of the hardest things for aggressive managers to do is to slow down and think before taking action. Questions provide a superb mechanism to learn more about a situation, trend, policy, or competitive strategy. We don't want our physician to jump to conclusions. We expect a thorough, prudent and cogent analysis along with the doctor asking us some thoughtful insightful questions about our health. It's all about caring enough. Shouldn't we take the same approach when dealing with our organizations, our customers, our employees and the public in general?
A One Page Plan colleague of mine, Jerry Pinney (Jerry Pinney & Associates) is a passionate advocate for the power of questions. Jerry continues to research, integrate and evaluate the science of questioning to learn and communicate information and knowledge in his coaching practice. Let's take a lesson from Jerry and learn to appreciate the power of questions to enlighten and illuminate the important aspects of our lives. Making decisions will always carry risk but we can seriously advance our probability for success with the "disciplined art of questioning."
In retail the mantra is location, location, location. For improving the organizational condition, the mantra is question, question and question. Wouldn't you like to improve the quality and depth of your questions? Can you imagine the impact it could have on your life?
Quote & Note
All facts are not the same. Albert Einstein captured the fundamental behavior of the universe in his famous equation.
Walt Disney took the fact that families desired a fun, safe, and imaginative place to vacation together to create the Disney Theme Park mystique. Walt built a castle for a mouse and families have lined up for generations to build memories together in the Magic Kingdom.
Your challenge is to keep looking for the bigger, broader and more general facts in your business or organizational model. What are the powerful facts that you can leverage for success?
Here's a fascinating website to broaden your understanding of how the universe and the stuff in it functions. Everything from identity theft to parallel universes to how slot machines work. But I warn you, it can be addictive for the overly curious.
If you'd like to tour The One Page Planning & Performance System (TOPPPS) with built in scorecards and performance reports, please call Greg Pashke at (772) 528-3871 or e-mail: GPashke@PashkeConsulting.com