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What are the Disconnects in Your Organization?
Every organization has some disconnects in their business model or operations. Acknowledging that fact is a healthy first step. Some are obvious while many lurk undetected due to complacency, cultural blinders or simply bad habits.
Some are internal inconsistencies which in theory are easier to fix while some are due to external factors which might be beyond the control of the impacted organization.
An example of an internal inconsistency for an NFL Team might be a stated emphasis on the passing game while not having any wide receivers that are able or willing to catch a ball in heavy traffic and to take a hard hit for the team. For some organizations the disconnect is so obvious that it becomes a recognized oxymoron such as Internal Revenue Service, government intelligence, or congressional deliberation.
An example of an internal-external disconnect might be a bus company who has a commitment and responsibility to public safety while the "privacy rights of its employees" restrict the ability to do extensive background checks, obtain reliable and meaningful prior employer recommendations, enact strict disciplinary policies and perform periodic drug testing on the very drivers closest to the public. Obviously these inconsistencies are more difficult to deal with but that is why they pay you the big bucks to find and to fix them.
Here are a few suggestions that might help:
Disconnects are like little pebbles in your shoes. They cry out for attention but too often we choose to alter our walking style to let them remain with us. Try to embed a healthy "seek and destroy" process in your operation.
Quote & Note
Maybe there is something to heavy cell phone use and brain deterioration. This might explain Chris Gent's perception of what constitutes a year to be proud of. Maybe his mantra is "at least we didn't loose $20 billion." I'd suggest that Chris would have instilled more confidence in his investors if his comments had some touch with reality. In the old Cheer's sitcom there was one scene when Frasier, the saloon resident shrink, after listening to the whimsical delusions of Cliff the mailman, asked "Cliff, what color is the sky in your world." If Chris had seen that episode, maybe his management comments in Vodaphone's annual report might had reflected a different color. What do you think?
White's Chappaquiddick Theorem:
It takes courage to "face the pain" but the quicker you accept and deal with a bad situation the better. Wishing and hoping things will improve is generally not a very effective strategy. Consider making this management law into a sign that hangs in the offices of your CEO and your chief public relations officer.
Check this out:
Learn by video. Howcast Media encourages users to make and share educational and entertaining videos about how to do things. Everything from how to find cheap airfare, phone and e-mail etiquette, to how to grow grass on a colleague's keyboard. Video training for the masses is a developing trend. Try it out to see if it helps explain any recent behavior in your home or office. Have fun!
We welcome your feedback on this and all issues of Plan-Perform-Score! Please e-mail your comments to: GPashke@PashkeConsulting.com