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Every organization has some disconnects in their business model or operations. Acknowledging that fact is a healthy first step. Some are obvious while many lurk undetected due to complacency, cultural blinders or simply bad habits.
Some are internal inconsistencies which in theory are easier to fix while some are due to external factors which might be beyond the control of the impacted organization.
An example of an internal inconsistency for an NFL Team might be a stated emphasis on the passing game while not having any wide receivers that are able or willing to catch a ball in heavy traffic and to take a hard hit for the team. For some organizations the disconnect is so obvious that it becomes a recognized oxymoron such as Internal Revenue Service, government intelligence, or congressional deliberation.
An example of an internal-external disconnect might be a bus company who has a commitment and responsibility to public safety while the "privacy rights of its employees" restrict the ability to do extensive background checks, obtain reliable and meaningful prior employer recommendations, enact strict disciplinary policies and perform periodic drug testing on the very drivers closest to the public. Obviously these inconsistencies are more difficult to deal with but that is why they pay you the big bucks to find and to fix them.
Here are a few suggestions that might help:
Disconnects are like little pebbles in your shoes. They cry out for attention but too often we choose to alter our walking style to let them remain with us. Try to embed a healthy "seek and destroy" process in your operation.